15. Freezes when policies are unclear
BEHAVIOUR PATTERNBEHAVIOUR KIT
Lauren Kelly
People avoid using AI tools because they don’t know what’s allowed. Without clear policies, teams hesitate, worried about compliance and potential policy violations.
E.g. A team yearns for a AI-powered tool but creates a workaround to avoid confusion with company standards.
Why it happens
Lack of clear organisational policies on AI usage.
Fear of unknowingly violating rules or facing consequences.
Limited support or guidance from leadership on acceptable AI practices.
Upsides
Prompts organisations to address AI policy blind spots.
Highlights the need for clear leadership support.
Downsides
Teams avoid AI entirely to prevent mistakes.
Without clear rules, AI usage varies across teams and individuals.
Who you'll meet
Quick wins
Develop and share straightforward AI policies across teams.
Provide easy-to-access documentation on acceptable AI use.
Host Q&A sessions or workshops to address policy-related concerns.
Use the plays:
Let Teams Take the Lead


Methods that use the patterns
More patterns to explore
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Human-AI Performance
By Lauren Kelly
Contact: lauren@alterkind.com
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