Human-AI Performance

Make AI rollouts work:
fix the human side first

AI only delivers value when people use it. Human‑AI Performance is the behavioural support system that gets teams onboard, turns hesitation into confident use, and keeps adoption on track.

What HAPs helps you do

• Spot behavioural friction before it derails your rollout.

• Build real trust in AI decisions and purpose.

• Embed daily habits so teams use AI as second nature.

• Prove impact with clear evidence for leaders.

Resources

Behavioural Support System for your AI projects:

Human AI Performance Diagnostic

Use simple diagnostics to spot where you need to focus first.

Behaviour Methods

Pick a method to build in the best support for behaviour where it counts.

Behaviour Patterns

Snapshots of behaviour on the ground that show what’s going wrong and how to change it.
Use Patterns, Profiles and Playbooks on their own or with the System.

Behavioural Trends for AI adoption

Key findings from our adoption study.

Five focus areas of behavioural support

Every method you pick tackles one of these areas so you solve the right human problem, first time.

Who it’s for

• Product owners rolling AI into products and services.

• Team leads & managers who need their people to use AI day‑to‑day.

• AI strategists / transformation leads driving adoption metrics.

• Change & programme managers aligning people, process and tech.

When to use it

• New AI launch or expansion.

• Low or stalled usage after rollout.

• Teams unsure how or why to use the tools.

• Leaders asking, “where’s the ROI?”

The 10 minute Human-AI Performance Health Check