3. Sticks to what already works

People prefer familiar workflows and tools they know well. They see no reason to change what already works and avoid disruption unless it’s absolutely necessary.

E.g. A team of procurement managers refuse to use AI task planning software, sticking to their tried-and-true manual tools and processes.

Why it happens

Comfort with the status quo and proven methods.

Fear of disruption to stable and familiar workflows.

Lack of urgency or perceived value in adopting new tools.

Upsides

• Keeps workflows running smoothly without unexpected disruptions.

• Manages the unnecessary risks

  of disruptions.

Downsides

• Blocks adoption of tools that could streamline or enhance workflows.

• Slows progress by clinging to outdated methods and tools.

Who you'll meet

The AI Holdout

Waits until a trend is firmly established before considering adoption.

The Boundary Setter

Limits the use of new tools to prevent disruption.

The Legacy Keeper

Prefers methods with proven track records over emerging technologies.

Quick wins

• Roll out AI tools in stages to minimise disruption.

• Provide clear training, resources, and ongoing support to ease transitions.

• Acknowledge their preferences and spotlight how AI examples can aid their current workflow.

• Offer short, focused support, like practical prompting guides or a one-stop AI resource hub.

Use the plays:

Make AI a Safe Bet

Blend AI into Tradition

Methods that use the patterns

More patterns to explore

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